Response-Able Solutions Ltd

Customer Terms and Conditions

1. Application

These terms of use apply to any booking or transaction with Response-able Solutions Ltd and replace all previous conditions. Response-able Solutions Ltd hereafter referred to as 'we' or 'The Company' a company which is registered in England and Wales under company number 05860982. Our registered office is White House, Wollaton Street Nottingham NG1 5GF.

2. Parties

Your booking does not form a contract with the Company. Your contract is with the party (hereafter referred to as the 'Transport Company' or the 'transport agent') delivering your vehicle. All bookings are subject to availability and the following conditions apply in addition to the conditions of the transport agent. The Company is not responsible for any errors or omissions of the transport agent and acts only as an agent for the Transport Company. If, notwithstanding the above, the Company is held to be the primary contracting party, the company contracts only in accordance with these Booking Conditions.

3. Rates and General Information

All rates are based on information provided by the booking person or organisation. Your booking may require a deposit or payment in full. The company or transport agent are not responsible if a delivery cannot be completed due to the customer providing incorrect, poor, incomplete information. The booking or job specification can be changed, cancelled, aborted and/or be subject to additional charges without any refund if the customer provides false, incorrect information, or the customer takes undue care to ensure all job details are provided that will allow the transport agent to complete the job without incurring additional time and costs that were quoted at the time of booking. This may mean you will lose your deposit or even full payment. It is your responsibility to ensure all necessary communications as stated with the booking information are made in a timely and appropriate state in order for the transport company to complete your booking. In particular, the benefit of any promotional rates may be lost and the full fare charged. Any damage to vehicles will be covered by the transport agents insurance. For driven bookings glass and stone damage, pot hole or any other damage that is beyond a professional drivers control with not be covered. If your vehicle breaks down on route while being driven you are responsible for the recovery of your vehicle. Vehicle space is subject to allocation and therefore may not always be available. All quoted prices are based on a 'return' or 'link journey' for the transporter or professional driver. Accordingly, the Company retains the right to vary our rates or timings. Should the transport agent be unable to deliver your vehicle on the requested dates you will be provided with the option to rebook with mutually agreeable dates or we will provide a full refund less a 15% handling charge.

4. Movement Schedules

All departure/arrival times are estimated by the Transport Company. Delivery schedules may be interrupted and/or times extended or cancelled due to adverse weather conditions and/or other circumstances. It may be necessary to use alternative agents or to change/withdraw the facilities/services available for various operational, technical or scheduling reasons. The Company cannot accept liability whatsoever arising for any costs or inconvenience caused as a result of such circumstances, but we will try to notify you, using the contact details provided by you at the time of booking.

5. Hazardous Materials

The Company will not accept bookings for the carrying dangerous or hazardous materials. In certain circumstances written permission may be obtained from the Company and the Transport Company, but such permission may be subject to additional charges and conditions. You are responsible to the Company and the Transport Company for the carriage of such materials, whether declared or undeclared. In the event that you seek to move undeclared dangerous/hazardous materials, carriage may be refused without refund.

6. Confirmation and Payment

Unless a credit account has been established all bookings deposits must be prepaid at time of booking before a confirmation is issued. Payment can be made by credit/debit card or BAC's payment. When you contact the Company to make a booking we require full payment whereupon we issue a confirmation booking advice that sets out the details of your booking and provides other information on the basis of the information you have provided. Payments made by debit or credit card will attract a surcharge £1.00. This will apply and the amount or balance due will be taken from that card at the time of booking. Once details have been confirmed to you either by electronic confirmation via our website or by email, a confirmation based on these booking conditions will be deemed to have come into effect between us.

7. Cancellation

It is a condition that any cancellation must be notified to the Company and Agent as soon as possible and within business hours. Cancellations on the agreed movement date will receive no refund. Cancellations received one business day prior the agreed movement date will receive 25% refund. Cancellations received two business day prior the agreed movement date will receive 50% refund. Cancellations received three business day prior the agreed movement date will receive 80% refund.

8. Indemnity

You are responsible to the Company and the Transport Company for fully complying with these Booking Conditions and any additional requirements imposed by the Transport Company or by law. You are also responsible for providing full and accurate information about your booking. You agree to indemnify the Company and/or the Transport Company in the event of any breach or any false or omitted information.

10. Compulsory Law

Your booking and these booking conditions are subject to any compulsory law or convention applicable to the booking.

11. Jurisdiction and Law

These Booking Conditions and any act or contract to which they apply shall be governed by English Law and any dispute arising there from shall be subject to the non-exclusive jurisdiction of the English Courts.

12. Severability

These terms and conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

Supplier Terms & Conditions

All Response-able Solutions Ltd terms and conditions are viewable within the CDN software before you claim a Response-able Solutions Ltd job. The same terms and conditions are viewable from the Response-able Solutions Ltd website at www.car-delivery-service.co.uk/terms&conditions
If you undertake our work it is deemed you accept our terms and conditions as set out below.
Notification about updates to our terms and conditions will be sent to your company email address used in the CDN for job alert emails. Every supplier is responsible for reading and understanding these conditions before undertaking Response-able Solutions Ltd work. Any questions should be directed to Response-able Solutions Ltd before work is claimed.
Please Note - Response-able Solutions Ltd is your Customer. Not the person with the vehicle. They are our customer. We expect to be kept advised of all job anomalies, problems or delays in order to satisfy our customer and in turn provide you repeat job opportunities. Communication is key and non communication is frowned upon.

1.0 Payment terms

By adhering to our policies outlined on this web page Response-able Solutions Ltd will settle your invoice based on the following payment terms:
1.2 Standard payment terms:

- Response-able Solutions Ltd will pay suppliers via BACs or cheque as appropriate Net monthly from OUR receipt of YOUR paper or electronic invoice along with a POD and any & all fuel receipts. Non supply of any of this documentation will delay payment.
- A job is only invoice-able when it has a 'CLOSED' status on the CDN which indicates you have appropriate proof of delivery documentation.

2.0 INVOICE requirements

Your invoice must:
- be addressed to Response-able Solutions Ltd
- display the correct RES ID (our order number)
- display your bank account number and sort code
- be sent via email to carmovers@responseablesolutions.co.uk or via post to;
Response-able Solutions Ltd
Lower Portland
Kirkby in Ashfield
Notts
NG17 9LD
- be accompanied with a copy of your Vehicle Condition Report (VCR) if NOT using a Handheld
- be accompanied with fuel
- be accompanied with any other supporting documentation for line
- all Handheld users must submit fuel receipts and supporting documentation within 14 days of invoicing Response-able Solutions Ltd

3.0 VAT

If you are VAT registered you must:
- include your VAT registration number on your invoices
- All line items must have VAT added if it is a VAT-able item (e.g Fuel is a vat-able item)

4.0 Aborted Jobs policy

- You must have communicated with the collection point prior to collection to ensure that the vehicle is ready for collection.
- An abort must be agreed with Response-able Solutions Ltd while your driver or transporter driver is STILL at the collection point or earlier if you are made aware of the abort
- Invoices for aborted jobs will only be paid if we have agreed the job was to be aborted BEFORE the delivery agent (driver) leaves the collection point
- Aborted jobs will be paid at the full job rate if you have fulfilled all your obligations.

5.0 Cancelled Jobs policy

- Any job cancelled on the day of collection will be classed as a full abort.
- No payment for a cancelled job will be made if 24 hours notice is provided by Response-able Solutions Ltd.

6.0 Damage policy

- Without exception a Vehicle Condition Report (VCR) must be completed for every vehicle movement undertaken. No VCR = No Invoice Payment
- Collection and delivery signatures must be collected where possible, if a signatory is not available the driver must sign the Vehicle Condition Report (VCR)
- The Vehicle Condition Report (VCR) is designed to protect you, or your driver. You must ensure that it is completed fully and accurately. If something is missing on the VCR you are responsible for all claims.
- If you damage a car while it is in your care you must advise Response-able Solutions Ltd as soon as the damage occurs.
- Response-able Solutions Ltd holds no responsibility for the damage of the vehicle
- Suppliers must ensure you always have adequate insurance cover.
- All insurance claims will be between yourselves and the owner of the vehicle.

7.0 Breakdown Recovery policy

- If a delivery fails due to breakdown, and recovery is required, then Response-able Solutions Ltd should be advised prior to your instruction to your breakdown service. Response-able Solutions Ltd will advise of the appropriate course of action from our customer.
- You should hold appropriate break down coverage for the service you are providing.

- If you do not have suitable brakdown recovery cover you will be responsible for ALL costs incurred in recovering the vehicle to a location agreed with Respons-able Solutions Ltd. Where this is organised by Response-able Solutions Ltd you will be invoiced for the full cost of this plus a 25% administration charge.

8.0 Fuel policy

- Transported jobs - The supplier is responsible for all fuel unless otherwise agreed with Response-able Solutions Ltd prior.
- Driven jobs - All valid fuel claim will be payable by Response-able Solutions Ltd only with a fuel receipt.
- Response-able Solutions Ltd vehicles are not to be used as chase cars or 'runners'
- Response-able Solutions Ltd will not pay fuel claims for deviations outside of the collection and delivery mileage or route
- Fuel must be kept to a minimum to deliver the vehicle, unless otherwise instructed.
- Excessive fuelling will not be paid:
- A fair journey rate will be calculated using the journey cost found at the following website: http://www.fuel-economy.co.uk/calc.shtml
- A fair average petrol / diesel price will be used based on pricing found at http://www.whatprice.co.uk
- vehicle MPG or KPL will be based on manufactures guidelines with a +10% leeway
- Response-able Solutions Ltd will not be responsible for fuel on Cash On Delivery (COD) or Private jobs.
- If a fuel limit is imposed it will be outlined on the RES Job notes. Any invoice line item for fuel will only be payable up to that limit.
- Fuel will not be paid if a copy of the receipt is not sent to Response-able Solutions Ltd.
- Fuel will only be paid as claimed against the job in CDN before the job is marked as CLOSED

9.0 Waiting time policy

- Response-able Solutions Ltd does not normally pay waiting time

10.0 Dealing direct with a customer of Response-able Solutions Ltd

- Any supplier found to be soliciting customers from Response-able Solutions Ltd will be removed from our supplier list. You will also be invoiced for any and all jobs, at the rate applicable to that customer, subsequently undertaken by your company for that customer and compensation will be pursued vigorously.